Refund policy

We have a 7-day return policy, which means returns are available within 7 days from the date of shipping arrival.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need proof of purchase that the item was purchased directly from us.

To initiate a return, you can contact us at hello@genesistory.com. If your return is accepted, we will send a courier to pick up the item from you. Items sent back to us without first requesting a return will not be accepted.

For non-defective items, please note that customers will be responsible for the return shipping costs and restocking expenses. We will inform you of the costs via email and these costs will be deducted from your refund amount.

You can always contact us for any return questions at hello@genesistory.com.

Damages and issues

In the event that your order arrives damaged, we sincerely apologize in advance. Please contact us immediately at hello@genesistory.com and we will work diligently to resolve the issue.

Exceptions / non-returnable items

Any product marked as Final Sale cannot be returned or exchanged. 

Certain types of items cannot be returned, like gift cards, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.